Rochester Industrial Supply Company was started in 1955 as an industrial supply house serving the immediate Rochester area. Through the years we have evolved into a distributor that specializes in adhesives, pumping and spraying finishing equipment. Our corporate statement is based on providing prompt and technical oriented service to all our customers. This is achieved through our outside sales team, inside customer service group and our service department
Our outside sales team is focused on building long term relationships with our customers through technical support and providing leading edge technology solutions.
Our inside customer service group is trained to provide fast courteous service and will go above and beyond to provide a solution to your problem. Our vast inventory insures that we can provide immediate delivery of your product. If product is required within hours our customer service group will insure that the product is delivered on time.
The service department is available to provide technical service over the phone or is available for onsite visits if required. Our service group regularly attends training seminars from our various manufactures to stay abreast of the latest technologies available in service and support.
Our adhesive inventory program helps our customers reduce their in house adhesive inventory. We discuss with customers what specific products they want us to stock and at what quantities. As a result of our adhesive inventory management customers receive their orders the next day. Our sales team also manages “on site” inventory programs for many of our adhesive and spray finishing customers.